Refund Policy

1. Returns & Exchanges

• Timeframe: Unused merchandise may be returned within 30 days of receipt for a refund or exchange.
• Condition: Items must be in original packaging with tags attached. Personalized items are non-returnable.

2. Return Process

1. Request: Initiate returns via the Returns Portal on altmanluggages.com.
2. Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund: Processed within 5–7 business days after inspection, issued to the original payment method.

3. Exceptions

• Final Sale Items: Clearance or discounted products are non-refundable.
• Used/Damaged Items: Not eligible unless defective (covered under warranty).

4. Low-Price Guarantee

If you find a lower price from an authorized retailer within 30 days, we refund 110% of the difference (excludes auction sites, Amazon, or membership-based sellers).

5. Defective Products

Contact our support team via altmanluggages.com for replacements or repairs under warranty